Contact
Get in touch
Better NAIA is not the airport itself. Depending on your concern, you can reach out to the following channels.
For the site itself
If your concern is about:
- Inaccurate information on the site
- A feature you have in mind that you want to see on this site
- You're a researcher and want to talk data
Then reach out to me at:
mikko@betternaia.comI'll try my best to get back to you.
For the airport itself
If your concern is about
- Lost item at NAIA
- Special assistance at the airport
- or anything related to the airport itself
Calling from inside the Philippines? Drop the +63 and start with 02.
For your specific flight
Cancelled or delayed flight? Baggage gone walkabout? Refund question, status credit, voucher mystery, mishandled meal request? Those are conversations only your carrier can have — and they each do it differently.
We keep a tidy list of every airline at NAIA with the channels they actually watch, so you can skip straight to the right desk.
Open the airline directoryWe can't reach airlines on your behalf — but we can tell you exactly where to start.
We're not the airport — and that's good news.
Better NAIA is a passenger reference, not the airport authority, an airline, immigration, customs, or anyone with the power to push a flight back. If something is on fire right now, the phone numbers above will get you to a human faster than this site ever could.
— Wishing you smooth queues and on-time gates,
Mikko & the volunteers